Refund & Return Policy
Welcome to DreamDress!
At DreamDress, we take great pride in creating exquisite handmade products that reflects our commitment to craftsmanship and quality. We want you to be delighted with your purchase, and we understand that sometimes returns and refunds may be necessary. Please read our Refund & Return Policy carefully to ensure a smooth and satisfactory experience.
Returns
1.1 Eligibility for Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Items that show signs of use, damage, or alteration are not eligible for return.
*Please note: Сorsets, corset dresses, custom-made items, sale dresses, and dresses with signs of wear or washing are not eligible for return or exchange. Eligible for return or exchange are non-corset dresses, dresses purchased from stock (not during a sale or promotion), dresses with manufacturing defects, dresses of the wrong size due to the manufacturer's error, or if the incorrect dress model was sent.
1.2 Return Process
To initiate a return, please contact our team at Salon@dreamdresss.com with your order number and a detailed reason for the return. Our team will guide you through the return process and provide you with a return authorization.
1.3 Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping service to ensure the safe return of the item.
Refunds
2.1 Refund Eligibility
Upon receiving and inspecting the returned item, we will notify you of the status of your refund. If the item meets our return criteria, we will process the refund to the original payment method.
2.2 Refund Timeline
Refunds are processed within 30 business days of receiving the returned items. Please note that shipping charges are non-refundable. And please note that colors and shapes may slightly differ from the photos as all our products are handmade.
Damaged or Defective Items
3.1 Reporting Damages
If you receive a damaged or defective item, please contact our team within 48 hours of receiving the shipment. Provide clear photos of the damaged item and the packaging for our assessment.
3.2 Replacement or Refund
We will either replace the damaged item or issue a refund for the full purchase amount, with the buyer covering the shipping fee. Our team will guide you through the appropriate steps to resolve the issue.
Cancellations
4.1 Order Cancellation
If you wish to cancel an order, please contact us within 24 hours of placing the order. Once an order has been processed and shipped, it cannot be canceled.
*Cancellation requests are subject to review and approval, especially when it comes to customized items that cannot be resold.
Contact Us
If you have any questions or concerns about our Refund & Return Policy, please contact our team at Salon@dreamdresss.com.
DreamDress reserves the right to update or modify this policy at any time without prior notice. Please review our policies regularly for any changes.
We appreciate your trust and look forward to providing you with exceptional handmade products and outstanding customer service.
Thank you for choosing DreamDress!